I mean this in no way to be disrespectful, but throughout my life I've found that if you want something fixed, you have to hit the problem head on. Emails get lost, forgotten, or ignored. Phone calls are a good start, but I find that going to people in person is the best way to handle a problem because you are physically in front of them and cannot simply be ignored.
If that ended up not working for me, I would be frustrated, but as future physicians I feel like there will be problems that occur where our first, second, and even third solution doesn't work for. Libraries are close to campus too. If there is a solution to a problem that you aren't willing to try, then I'd say the blame can't solely be placed on Touro or whomever else is controlling the situation because you simply weren't willing to put full effort into fixing the problem.