It just mildly grinds my gears.
I'm a really positive, peppy doctor. I rarely get complaints, am pretty darn good at making people feel good about things even when I'm telling them no, pretty generally happy demeanor... I have nothing to hide beyond an occasional exasperated UGHHH about how cheap heartworm prevention is when I see my second caval syndrome of the week.
But it's still a ****ing hospital. You're not allowed in the back of a grocery store, why the hell can you stroll into the back of a medical facility?
If you feel there needs to be a change, I feel like there's a medium between "clients allowed everywhere" and current operating procedures, but they sure seemed to jump right into the deep end with their operation.
With that said, none in my state and a lot of people really seem to like the company, so by all means I'm willing to be convinced otherwise in the future.