I'll let that one pass this time
I'm lucky if I can get 2 hrs of sleep when I have an tenant issue come up...when I was studying for my 'cats, I would have to drive 2.5 hrs just to do a 2 minute fix that you CANNOT get a plumber/friend/relative to do at 4:30pm on a Friday afternoon. That was despite telling the plumber EXACTLY what do to b/c such-and-such would happen.
LOL....another time a well pump quit working for our commercial building....when?
5 minutes after my PCOM interview!!
Found out b/c I setup gmail to forward msgs to my cellphone...I just felt my phone pulse in the chair when I got back to the fishbowl...so, the day of my pcom interview, I cut out of the tour and spent the next 15 minutes in the lobby calling tenants in the building/plumbers/well drillers. Then another 30 minutes in the clinical building, and another hour on the way back home and I
somehow manage to get a well driller to replace the well pump (the only guy in 2 counties who has the equipment to deal with the size of our building), starting 8:30am the next morning, despite his guys being involved in repairing a water outage affecting a 25 trailerpark neighborhood (25 x ~2-3 pp/trailer). Me: "Do the works...even if it doesn't seem like it needs it for another two years or so...do it."
They wrapped up at 10:00 the next day, but didn't do what I said...so water was running continuously for 4 hours @ 20 gal/min until I finished up at the ED writing a program for my ex-associate director in a new facility. That night, brand new $2000 pump stopped working. Dead. 6 tenants w/o water again, but its the middle of the night. Not much I can do, but get my program done, which took me until 8:00am the following morning.
I call up, after being awake all night, and they say "well, I thought we could get away without replacing the $50 relay box". wtf....$50 part for a $3500 job? ARG....They repair it, but don't do what I said again...they just leave the property without even looking to make sure that the switch they turned on didn't cause some huge problem inside....Water
dumps out from a urinal onto the floor...in 15 minutes, water was pouring onto the floor (again, 20gal/min but no drain this time!) and streaming through the ceiling into the animal hospital below, right next to the surgery area, the breaker box serving their entire 3500SF suite, soaking their supplies, etc, etc, etc. I get the call ~ 8:30am, fly up there (8 min drive), stop the water < 1 minute, skip developmental class and barely make it to the lab after spending the whole morning mopping up the floor (~ 3 inches of water in a 300 SF bathroom), calming the vet down (who had all of his stuff SOAKED), etc, etc, etc....fortunately, the x-ray machine (250v x MANY amps!) about 20 feet away wasn't affected and I moved the autoclave...
Response from a 8-5pm female tenant (clerical...hospice call center...consists of 4 ppl, 1200 SF suite) who was not affected other than the water being off for ~ 7 hours MAX? And they could still use the four toilets for 60% of the time...the other 40% of the time they just couldn't flush when they were done...
Nevin,
I cannot tell you in how many ways this has been unacceptable, I have had my corporate office here this week doing audits and they have had to keep leaving to drive to the bathroom down the street, not too mention my staff's time that I pay for and mileage to do the same. This is absolutely not an appropriate response time.
Corinna
How far away is said bathroom? 24/7 Wawa < 1 mile away in rural PA...< 3min drive - and that's
not an exaggeration...
Response from the vet (staff of 5 ppl and active user of water for hands, exams, baths, surgeries 2x/week, restrooms, 3500SF suite)?
Thanks for responding so quickly!!!
I for one, am looking forward to medical school and becoming a doctor! Can't I get a shortcut to EM, gen surgery, or trauma surgery?