How do you deal w/this?

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Old Timer said:
Professional means you give the patient the service/treatment they need not the service/treatment they want.
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This is very true. Some patients confuse their "needs" with their "wants". I will do my best to meet their needs, but I will not wipe their butts. I believe in folks taking personal responsibility for themselves. Walgreens and CVS have completely perverted the idea of customer service, catering to peoples' wants so much that they have created whiny, demanding monsters.
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loo said:
This is very true. Some patients confuse their "needs" with their "wants". I will do my best to meet their needs, but I will not wipe their butts. I believe in folks taking personal responsibility for themselves. Walgreens and CVS have completely perverted the idea of customer service, catering to peoples' wants so much that they have created whiny, demanding monsters.
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CVS, Walgreens and other big corporations have not created this customer. They are reacting to him/her. If you think this is solely a pharmacy phenomenon, you are sorely mistaken. This is the result of our narcisistic society, which is about one thing only:

me, Me, ME
 
Old Timer said:
CVS, Walgreens and other big corporations have not created this customer. They are reacting to him/her. If you think this is solely a pharmacy phenomenon, you are sorely mistaken. This is the result of our narcisistic society, which is about one thing only:

me, Me, ME
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There's also a fine line between great customer service and being walked all over by customers. Oftentimes, there are customers at the pharmacy I work at who yell at the person they drop off their prescription to because who knew there were actually other people who dropped off their prescription first and were promised a completion fill time earlier than that of the customer's, and made the person cry, just because the customer couldn't wait an 30-45 minutes for 2 viagra pills when there were about 20 other scripts that needed to be filled first. These people need to learn to respect what the pharmacists, pharm tech, etc. do, but it's just not happening because of the way our society developed.
 
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Can we keep this thread on topic? I really want to find out who slaves themselves out to these corporations and their customers. :smuggrin:
 
PharmDstudent said:
Can we keep this thread on topic? I really want to find out who slaves themselves out to these corporations and their customers. :smuggrin:
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I do, and their not just their customers, they're MY patients.....
 
Old Timer said:
I do, and their not just their customers, they're MY patients.....
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This would be AT LEAST the second "thread-ender" statement by a seasoned PROFESSIONAL....must we keep going children?
 
Old Timer said:
I do, and their not just their customers, they're MY patients.....
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One problem: your "patients" don't see you as their "healthcare provider". If they did, then they would come early so you can take your time and make sure the right medications go into the right bottle.
 
BMBiology said:
One problem: your "patients" don't see you as their "healthcare provider". If they did, then they would come early so you can take your time and make sure the right medications go into the right bottle.
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Do you think the crank addict who smokes himself into a massive ischemic stroke sees the Intensivist/Neurologist as his "health care provider" as he is wheeled in out of the gutter at 1am on a Saturday night? Do you think he gives a rat's ass at the time? Do you think some of the most brilliant individuals in the world should be woken out of a dead sleep to come and save such a person? Probably not, but guess what, it happens all the time, and the clinician has just spent hours resuscitating an individual, and they probably will never see a dime or an ounce of appreciation for it. You *****s sitting there making $60 an hour can make sure your patients, errrrrr, customers get their antihypertensives, anti-infectives, insulin, pain medications, etc., etc., whether it is closing time or 30 minutes after, give me a break...
 
Priapism321 said:
You *****s sitting there making $60 an hour can make sure your patients, errrrrr, customers get their antihypertensives, anti-infectives, insulin, pain medications, etc., etc., whether it is closing time or 30 minutes after, give me a break...
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Big boy, calm down. There is a difference between providing emergency care at 2 a.m. and filling a prescripton that is written 6 months ago for hydrocortisone 2% cream when the pharmacy has already closed. Apparently you can't seem to differentiate between the two. Take a couple of xanax and I will gladly tell you the difference (hint: one is an emergency, the other is not).
 
So does the physician on vacation come in to save the crack addict, or is it the physician who is already working that takes care of the situation?

That's the point priapism321. Why should the pharmacy staff go out of its way to serve patients after hours if the patient could easily go elsewhere?
 
BMBiology said:
Big boy, calm down. There is a difference between providing emergency care at 2 a.m. and filling a prescripton that is written 6 months ago for hydrocortisone 2% cream when the pharmacy has already closed. Apparently you can't seem to differentiate between the two. Take a couple of xanax and I will gladly tell you the difference (hint: one is an emergency, the other is not).
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Could you not conceive a scenario where a patient has not been able to obtain their anti-hyperglycemic medications for 1-2 weeks, finally is able to see a practitioner, and receives a prescription for their meds. They show up at your pharmacy 15 minutes prior to closing, and you throw a hissy fit because you've only made $600 that day and you need to go home.

This patient is turned away, and ends up going into diabetic ketoacidosis, and then he becomes that emergency at 2am that you describe because you needed to get to the Bank of America before it closed to cash your check, rather than spend 20 extra FREE minutes to get a patient their aspart insulin or sulfonylurea, etc. It's pathetic, your failure to act like a PROFESSIONAL CAN TURN INTO AN EMERGENCY AT 2 AM.
 
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PharmDstudent said:
So does the physician on vacation come in to save the crack addict, or is it the physician who is already working that takes care of the situation?

That's the point priapism321. Why should the pharmacy staff go out of its way to serve patients after hours if the patient could easily go elsewhere?
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Most retail pharmacists consider their lives as a vacation, rather than as a health care professional, that's the problem.
 
Priapism321 said:
Most retail pharmacists consider their lives as a vacation, rather than as a health care professional, that's the problem.
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That's ridiculous. Absolutely absurd.
Standing on one's feet for 8-12 hours per day is not a vacation.
 
Can YOU conceive a scenario where a patient would need his hydrocortisone 2% cream or he would die?

I would love to have a god like pharmacist like you working near my pharmacy so I can send you all my procrastinating "patients" to you so you can save their lives. Just make sure you have plenty of medications for baldness, impotence, obesity and wrinkle in stock or they will die.
 
PharmDstudent said:
That's the point priapism321. Why should the pharmacy staff go out of its way to serve patients after hours if the patient could easily go elsewhere?
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You make no point. If the patient considers YOU THEIR PHARMACIST, it does not matter how easy they can walk down the street, THEY TRUST YOU, AND WANT YOU TO TAKE CARE OF THEM. If they are in need, YOU DO IT, it does not matter if you work even 60 MINUTES FOR FREE, YES I SAID IT, ONE WHOLE HOUR. TOO BAD, YOU SHOULD CONSIDER YOURSELF AS A SERVANT TO THE PUBLIC. Now I am starting to understand why people do not respect retail pharmacists. Scratch that, I already knew, that's why I ran as far as I could from retail.
 
Boring.... Stretch...

I leave for a bit and all y'all can talk about is this?

Get a grip..

:smuggrin:
 
Why do Priapism and Old Timer think WRITING like this MaKe them more POWERFUL?
 
PharmDstudent said:
Standing on one's feet for 8-12 hours per day is not a vacation.
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Janitors stand for 8-12 hours; I have met some that would clean puke no matter if it was time for their shift to end or not. Good work ethic with determination to get the job done, even for $7.00 an hour. You should take notes.
 
BMBiology said:
Why do Priapism and Old Timer think WRITING like this MaKe them more POWERFUL.
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Because Priampism is an angry young man and Old Timer is a disgruntled old fart.
 
Priapism321 said:
You make no point. If the patient considers YOU THEIR PHARMACIST, it does not matter how easy they can walk down the street, THEY TRUST YOU, AND WANT YOU TO TAKE CARE OF THEM. If they are in need, YOU DO IT, it does not matter if you work even 60 MINUTES FOR FREE, YES I SAID IT, ONE WHOLE HOUR. TOO BAD, YOU SHOULD CONSIDER YOURSELF AS A SERVANT TO THE PUBLIC. Now I am starting to understand why people do not respect retail pharmacists. Scratch that, I already knew, that's why I ran as far as I could from retail.
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Give it up...we tried!
 
ItsOverZyvox said:
Boring.... Stretch...

I leave for a bit and all y'all can talk about is this?

Get a grip..

:smuggrin:
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Can I still get a job, or am I way off base here?
 
ItsOverZyvox said:
Because Priampism is an angry young man and Old Timer is a disgruntled old fart.
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Like the new name, do you know much about the ZEPHYR trial (I am guessing you do), how do you think it will play out?
 
Priapism321 said:
Can I still get a job, or am I way off base here?
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I'm hiring. Got 2 good candidates for a face to face interview in 10 days. One of them actually knew what PNA FISH was and the benefits of it.

Yeah..but once I hire you, I'll have to train your poor arse...

:smuggrin:
 
Priapism321 said:
Like the new name, do you know much about the ZEPHYR trial (I am guessing you do), how do you think it will play out?
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I hope it shows positive results and I think it will. Pretty exciting drug.

You doing Onc fellowship?
 
BMBiology said:
Already kissing up? :laugh:
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Was hoping I could hijack this thread like the old days so the peanut gallery will have no choice but to stop posting and sit back and wonder what was going on. Then you guys can get back to turning patients away so you can make sure Rite-Aid deposited the correct amount down to the cent into your checking account and didn't dare short you for that 15 minutes you spent showing the 90 year old how to use her new glucose meter.
 
ItsOverZyvox said:
I hope it shows positive results and I think it will. Pretty exciting drug.

You doing Onc fellowship?
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12 month residency starting in 2 weeks.
 
Priapism321 said:
..showing the 90 year old how to use her new glucose meter.
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As long as she is not an angry person who speaks from her high horse and thinks she is better than other people. I am not a retail pharmacist but I, unlike you, know it is not an easy job.

I am hiring as well. You can start kissing up to me now.
 
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Priapism321 said:
You make no point. If the patient considers YOU THEIR PHARMACIST, it does not matter how easy they can walk down the street, THEY TRUST YOU, AND WANT YOU TO TAKE CARE OF THEM. If they are in need, YOU DO IT, it does not matter if you work even 60 MINUTES FOR FREE, YES I SAID IT, ONE WHOLE HOUR. TOO BAD, YOU SHOULD CONSIDER YOURSELF AS A SERVANT TO THE PUBLIC. Now I am starting to understand why people do not respect retail pharmacists. Scratch that, I already knew, that's why I ran as far as I could from retail.
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People do respect retail pharmacists. My family raves about their pharmacists, especially when we talk about pharmacy school. They trust retail pharmacists and appreciate their work.

People who work in the medical field are "servants", because they work to serve people in a variety of ways. If you don't want to be a "servant", do something else.

I work very hard, and the reward for working so hard is to leave work when I am suppose to leave. I do everything that I can possibly do to let people know when the pharmacy closes. If someone brings in a prescription 15 minutes before we close, I make them wait for it so that they won't try to come back after we've already closed. When I worked on the 4th, while most doctor's offices were closed!, I told every single person who was not waiting for their prescription that we closed at 5 o'clock.

I will stay over in case of an emergency, but usually, the people who are most concerned about their medications call ahead and come on time. It's the Viagra, Retin-A, and Aldara patients that can wait.
 
BMBiology said:
As long as she is not an angry person who speaks from her high horse and thinks she is better than other people. I am not a retail pharmacist but I, unlike you, know it is not an easy job.

I am hiring as well. You can start kissing up to me now.
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Where do you need me boss? I am ready to tell patients to go fist themselves with their empty HCTZ bottles if necessary to get the job.
 
Priapism321 said:
Where do you need me boss? I am ready to tell patients to go fist themselves with their empty HCTZ bottles if necessary to get the job.
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Like I said, only after you enrolled in an anger management class. I dont know though. You dont seem to know the difference between an emergency and a non-emergency situation.
 
BMBiology said:
As long as she is not an angry person who speaks from her high horse and thinks she is better than other people. I am not a retail pharmacist but I, unlike you, know it is not an easy job.

I am hiring as well. You can start kissing up to me now.
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I agree. It isn't an easy job. It really surprises me that some people perceive it that way though.

Thanks for the laugh! :laugh: I have officially entered the dark side...

Good night y'all. :sleep:
 
BMBiology said:
Like I said, only after you enrolled in an anger management class. I dont know though. You dont seem to know the difference between an emergency and a non-emergency situation.
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Anger management and emergency recognition, I will contact you when I have these down. Thank you sir for the opportunity. Emergencies only happen when you are on the clock right? Trying to get a head start.
 
PharmDstudent said:
I agree. It isn't an easy job. It really surprises me that some people perceive it that way though.

Thanks for the laugh! :laugh: I have officially entered the dark side...

Good night y'all. :sleep:
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Thank you student, for continuing to offer insight on what it is like to be a Pharmacist, this is very helpful to us all. Please keep filling us Rph's in on how it is.
 
Priapism321 said:
2013 hopefuls need not comment on matters concerning Registered Pharmacists for the next half decade or so thanks.
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I don't know where you got that quote from because I never wrote "blah..." but either way, what I commented on was not solely concerning registered pharmacists, because there are other people other than registered pharmacists who interact with these types of people, and it's not solely a registered pharmacist's job to get a script through the entire workflow and ultimately to the customer. I have not, nor am I claiming or commenting on any subject that I would be stepping out of my boundaries to say or pretend I know what I am talking about that is of the strictest manner in regards to registered pharmacists.

Your post therefore has no weight behind it.
 
Priapism321 said:
You make no point. If the patient considers YOU THEIR PHARMACIST, it does not matter how easy they can walk down the street, THEY TRUST YOU, AND WANT YOU TO TAKE CARE OF THEM. If they are in need, YOU DO IT, it does not matter if you work even 60 MINUTES FOR FREE, YES I SAID IT, ONE WHOLE HOUR. TOO BAD, YOU SHOULD CONSIDER YOURSELF AS A SERVANT TO THE PUBLIC. Now I am starting to understand why people do not respect retail pharmacists. Scratch that, I already knew, that's why I ran as far as I could from retail.
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I think you are missing the point here. Nobody is arguing about emergency medication like the 45 year old obese guy who just ran out of nitroglycerin from chest pains half an hour ago.

Just wondering what was your retail experience?
 
Priapism321 said:
12 month residency starting in 2 weeks.
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Heh. So will you become that much more pompous after that one, too? :laugh: This year it's retail pharmacists, next year it's those losers that only chose to subject themselves to one year of residency....eventually God damned Thomas Jefferson is going to be a worthless slacker...
 
WVUPharm2007 said:
Heh. So will you become that much more pompous after that one, too? :laugh: This year it's retail pharmacists, next year it's those losers that only chose to subject themselves to one year of residency....
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HAHAHA, could be an accurate prediction. Hell, I probably won't even speak to or acknowledge the existence of Retail Pharmacists after the second one.
 
Priapism321 said:
HAHAHA, could be an accurate prediction. Hell, I probably won't even speak to or acknowledge the existence of Retail Pharmacists after the second one.
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Dude...you totally had an out on that one. You should've said something along the lines of: it's not the pharmacists I have an issue with, it's the non-practicing students!
 
SpirivaSunrise said:
Dude...you totally had an out on that one. You should've said something along the lines of: it's not the pharmacists I have an issue with, it's the non-practicing students!
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But he clearly has an issue with the folks who are "just" retail pharmacists. That would be at least 2 chapters of his autobiography.
 
SpirivaSunrise said:
Dude...you totally had an out on that one. You should've said something along the lines of: it's not the pharmacists I have an issue with, it's the non-practicing students!
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HA, I started thinking the same thing when I got into the shower, but you know, what does it matter at this point anyway? My contempt for students, however, is not new since completing residency training; I hated most of them when they were sitting next to me in class constantly making me have the urge to bang my head against the desk....
 
SpirivaSunrise said:
And I thought I was the only one that wanted to do that...

For old times' sakes..."Is this going to be on the exam?!?!" :rolleyes:
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Every student on every exam: Do we need to know doses?

My mind thinking what I hoped the professor would say: Yes, you ****ing *****, you are studying to be a Pharmacist for ****s sake, who else do you expect to know them?
 
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