Below is an article from the SAVANNAH, GA newspaper (June 24th, 2007)talking about the problems a 1/3 shortage of docs caused at thier clinics. Not to say that wasn't a challenge but at my USAF Primary Clinic we were missing 50-80% of our docs. For those of you in milmed primary care (docs, staff and patients); best wishes.
http://savannahnow.com/node/310958
Army hospital recovering from doctor shortage
1A | Bryan / Liberty | Intown | Local News
Sean Harder | Sunday, June 24, 2007 at 12:30 am | (see enhanced version)
Certified nurse assistant Elvie Humphrey works on her computer as non-commissioned officer in charge Sgt. Cory Surla makes notes in the pediatric clinic at Winn Army Community Hospital, Fort Stewart. (Photo: John Carrington)
Winn Army Community Hospital, Fort Stewart. (Photo: John Carrington)
Amber Felder holds the attention of her daughter Abigail as Dr. Dennis Brown examines the 5-month-old infant at Winn Army Community Hospital, Fort Stewart. (Photo: John Carrington)
Amber Felder talks to her 5-month-old daughter Abigail at Winn Army Community Hospital, Fort Stewart, as head nurse Constance Hamilton stands in the doorway of her pediatric clinic examination room. (Photo: John Carrington)
(Photo: Savannah Morning News)
FORT STEWART
At one point this spring, more than 20 soldiers and family members a day were complaining about service at Winn Army Community Hospital.
Now, following a spike in complaints that reached four times the normal level, the hospital is recovering from an eight-month shortage of doctors that sparked much of the discontent.
"Everybody needs to be seen and seen now," said Col. Scott Goodrich, the hospital's commander. "When you call and ask for your provider, and they don't have an opening, people become unhappy."
The hospital's staff of 41 civilian and uniformed doctors began to dwindle by nearly one-third late last summer because of combat deployments, new assignments and competition from the private sector.
At its worst point, the hospital was short 16 physicians, Goodrich said.
The shortage created a logjam in the hospital's internal medicine, pediatrics and family-care clinics. Patients complained they could not get care within a reasonable time. Many ended up going to the emergency room for routine care or were referred to outside providers.
In March, the number of patient complaints hit a high of 616 - about four times the normal monthly level.
Recovery from the staff shortage has been difficult, Goodrich said, and the situation has had ill effects on the hospital as a whole.
"When providers leave and you can't get them back, the demand increases and the stress on the entire organization increases. That is indeed what happened here," he said. "We were understaffed for such a long period of time, cracks started to show in morale and in the willingness to work as a team no matter the cost."
Winn's recovery, however, has begun. Patient complaints dropped significantly in April as physician vacancies were filled.
As of June 1, the hospital was down five doctors. Two more hires were on the way, Goodrich said, but two other Army doctors are about to deploy to Iraq.
"We're starting to rebuild our basic health-care machinery here," Goodrich said. "We've had to work very hard to dig ourselves out, and I think we're just about there."
Patients frustrated
When one of Sharon Konvicka's three daughters got sick earlier this year, she called Winn's Family Medical Clinic and was told it would be several weeks before she could get an appointment.
With her husband, Sgt. Michael Konvicka, serving his third tour in Iraq, Sharon Konvicka was frustrated.
"I just kept calling back and calling back, knowing someone was eventually going to cancel," she said.
The approach worked, and after several tries she was able to secure an appointment.
More discouraging, she said, was her attempt to schedule a family therapy session to talk through some of the issues surrounding her husband's 15-month deployment. When she called the hospital's behavioral health clinic, she was told appointments were backed up for as long as eight months.
"It would be nice to have a family meeting, just so we don't turn into a flaming basket case while he's gone," she said. "But I don't think anyone is calling to cancel those appointments these days, so we're just relying on each other and opening new lines of communication."
Linda King, the hospital's patient representative since 1990, said Winn recorded more monthly complaints than ever from August to March. Three out of four were complaints about access to hospital care and appointment delays.
"The demands are greater because our population is growing, and the hospital is not growing as fast as the demand," King said. "From August until school is out, we stay busy with demands of people needing their families to be seen.
"The key will be if we can sustain the staff we have into this August, when families return and school is in session."
Problems Army-wide
Such problems aren't limited to Fort Stewart.
The Army operates 36 medical facilities worldwide. Last year, 17 - or nearly half - failed to meet Pentagon standards for providing a doctor within seven days for routine care, said Margaret Tippy, spokeswoman for the U.S. Army Medical Command.
That was an improvement, however, from the 21 facilities that fell below the standard in 2006 and the 23 like them in 2005.
Since 2005, Tippy said, 84 percent of routine care was provided within the seven-day standard across the Army.
The Army also is relying more on doctors in nearby communities. A recent USA Today investigation found that payments for outside referrals jumped from $200 million in 2000 to nearly $1 billion last year.
Budget, space lacking
Since Winn was opened in 1983, its potential patient population has grown 40 percent to 74,000 people. That's in large part because soldiers and families are being moved to Fort Stewart from other closed or reorganized bases.
As a result of increased demand, space and personnel have fallen short. Reconfiguring and expanding the 333,000-square-foot facility has become necessary, Goodrich said.
"It's squeezed everyone into a facility that was not built for a community this size," he said.
Services such as alcohol and substance -abuse prevention and medical boards have been moved outside the hospital into temporary buildings. Soon, the behavioral health services that Sharon Konvicka struggled to access also will be moved to a temporary space to make way for a new laser eye-surgery center.
Winn's master plan does call for expansion, but funding and a target date for completion have not been set.
The hospital's $72 million budget also has been an issue.
The hospital often receives "just-in-time funding" or "marginally adequate funding" based on sometimes incorrect projections about service demands, Goodrich said. He said he has worked to stabilize those estimates despite a patient population at Fort Stewart that continues to fluctuate with deployments.
"It's not sufficient to grow an organization or recover from a catastrophic shortage of staff," Goodrich said.
Doctors on the move
All Army physicians, from pediatricians to dermatologists, serve one-year rotations into Iraq as frontline trauma doctors. When they're not deployed, they tend to remain at Winn only three years before moving on to a new assignment.
As a result, patients rarely see the same doctor over time. Goodrich acknowledges Winn offers "no continuity of care" to its patients.
The best hope for consistency lies with the hospital's civilian doctors, but even they tend to move on to new jobs every three to four years.
Multiple combat deployments have only exacerbated the situation. Doctors are proud to serve fellow soldiers in combat, Goodrich said, but each deployment leaves one more vacant position to fill.
"Those taskings come from the Army's medical command," he said. "Their request at that point is 'They're going to leave. We know it's going to hurt. Go hire someone.'
"Immediately, there is a hole you drop into."
That sends Uncle Sam out to the open market, seeking medical workers already in high demand nationwide.
Compounding the situation, Goodrich said, has been the lack of competitive salaries and the speed at which hiring decisions are made - a process that can drag out as long as six months.
"We're in fierce competition with the rest of the civilian world, especially Savannah's Memorial and St.Joseph/Candler hospitals," he said. "They can offer people a lot more money and can hire people very, very quickly."
The Center for Naval Analyses, an in-house military consulting operation, was commissioned by Congress in 2001 to conduct a comparison between civilian and military physician pay.
The study found the pay gap varies widely by speciality - 13 to 63 percent for doctors with seven years of experience.
That gap was wider for specialists, such as surgeons, than it was for primary care physicians who provide routine care.
Learning to compete
The access-to-care issues at Winn were "truly a perfect storm, a confluence of events," said Jeff Glenn, the military legislative assistant for U.S. Rep. Jack Kingston, R-Georgia.
Glenn visited the facility this past spring along with U.S. Rep. John Murtha, D-Pa., who has been outspoken about shortcomings of the Army medical system.
The Pentagon has begun revamping its hiring practices to offer higher salaries and streamline its hiring process, Glenn said. The feeling from the spring visit was that Winn's staffing problems were being resolved.
"Everyone is paying attention to it, but it hasn't re-emerged as a problem," he said.
The Army's new hiring rules likely will take effect at Winn sometime in 2008.
"The hope is the system is changing enough so we can offer incentives and speedy hires that will attract the providers we need," Goodrich said. "As we've gotten more providers in, wait times have gone down,and satisfaction has increased.
"I feel we're on the right track."
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WOUNDED SOLDIER, FAMILY HOTLINE
Earlier this year, the Army launched a Wounded Soldier and Family hotline. It encourages service members and families who need assistance with medical concerns to call.
CALL: 800-984-8523.
WHEN: Open Monday-Friday, 7 a.m.-7 p.m.
Report on wounded soldier care due out soon
BY SEAN HARDER
912-652-0496
[email protected]
After reports about poor conditions at Walter Reed Army Medical Center in Washington, the spotlight turned to Army hospitals across the nation, including Winn Army Community Hospital.
In April, Fort Stewart's hospital was one of 11 facilities in seven states that underwent so-called "tiger team" inspections. It's part of an Army effort to study outpatient care and ensure that such poor conditions are not the norm.
Fort Stewart made the list because of the high concentration of troops and specifically the number of soldiers on medical hold and medical holdovers.
A medical hold is when active-duty soldiers await additional treatment or processing by a medical examination board. Medical holdovers are for National Guard members and reservists in need of treatment or further medical board processing.
As of Friday, Fort Stewart had 24 soldiers on medical hold and 53 on medical holdover, said Winn spokeswoman Ann Erickson.
An additional 168 soldiers from the 3rd Infantry Division were held back from this year's deployments and are awaiting additional medical screening.
The inspection teams spent a day and a half at each facility and delivered a report to top Army brass in May that is yet to be released to the public.
That report should be available soon, said Margaret Tippy, spokeswoman for the Army's medical command.
Col. Scott Goodrich, Winn's commander, said his hospital fared better than most in the inspections. He said the conditions and bureaucratic delays found at Walter Reed tend not to be issues at smaller hospitals.
"There are delays in the process, but that is not something unique to this organization," Goodrich said. "We had fewer delays than most locations. It's something that is very bureaucratic and organizational."