Crap, all I do all that now for "free". I have no appointment scheduled for less than 30 minutes. I do all my own phone and email and all are returned within 24 hours. I do next day appointments, etc. etc. And all I get for it is whatever people's insurance companies say I deserve for a 90805. And to be honest, it's not very appreciated by patients and gets taken for granted a lot. I have people who feel I need to be at their beck and call 24/7. Like on Thursday, I saw a patient who hadn't been seen for 6 months even though she was supposed to be seen in three. She refused to come in at the recommended interval because she said she was "doing fine." All of sudden last week, her boyfriend dumps her and she's not doing fine anymore and demands to be seen because her "meds aren't working." I schedule her quickly. I review what's been going on and it seems that she was having some relapse of symptoms prior to the boyfriend thing, but that it was tolerable. I recommend more frequent visits with her psychotherapist and given that she was already having some symptom relapse offer the choice of changing her SSRI, which she elects to do. I tell her very clearly that this is not the magic answer . . . she needs time and more consistent contact with her therapist.
Based on her insurance, I know that I am going to have to do a prior authorization. I tell her so. I show her the form. "Don't go to the pharmacy," I say. "Until I call you and let you know that it's gone through." She voices understanding. I submit the auth within 30 minutes of her leaving my office. The next day, she calls and says, "OMG! Did you know my insurance requires an auth for this? You need to call my insurance company!!' At about the same time I receive a fax from her insurer saying the medication has been denied. So I call her back and tell her that the medication has been denied and that we need to submit an appeal. It's now 4pm on a Friday afternoon and I tell her it's not going to happen over the weekend. I call in a supply of her old med so she doesn't go without. She voices understanding. So yesterday, she calls my cell phone (which is my emergency number since I am solo and can't afford an answering service) and leaves a message saying, "OMG! Have you talked to my insurance company! I need a new medication NOW! This one isn't working and I can't deal anymore." I don't return her call. She calls again. When I don't answer, she calls again. When I don't answer she calls again. She hung up and re-dialed at least three times in a row. How long that went on for I don't know because after the third time, I turned my cell phone off for 30 minutes. There were no additional messages when I turned it back on. And I still plan to get back to her tomorrow during normal business hours. And all of this for just what her insurance deigns to pay me for the 90805 I billed on Thursday.
I have two other patients, a married couple, who when they scheduled their initial evaluations with me actually asked if I employed an office staff. I told them I didn't and they were pleased. That's why they didn't like their former psychiatrist. "I hate it that when I call him it's always the nurse who gets back to me." At the time, I didn't think much of it, but now several months later I recognize the red flag. These people are calling and emailing all the time. They hiccough after drinking soda pop and they're on the phone with me wanting to know if it's a med side effect. They feel a little stressed one day and they're on the phone with me wanting to know if their antidepressant dose needs to be increased. If it does need to be increased, they are quick to point out that they don't need to come in. "We can just do it over the phone." This means, of course, that Dr. Lioness doesn't get paid. Which in fairness, I don't think they actually realize.
So yeah, if people can get concierge rates to do what I am doing anyway. I say, go for it. Me? I'm getting out of solo practice and going back to inpatient. I'll be making more than twice what I am making now and it will be deposited into my account at regular intervals and I won't have to argue with insurance companies and/or patients to get it. I will be on call one week out of every 1-2 months during which time other professionals will be calling me and not patients. And I can't wait.