Tech Support Please

[docB]

I'm hoping someone here can help me. I recently upgraded from a phone with fingerprint recognition to one with facial recognition and it isn't working. What am I doing wrong?

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[southerndoc]

You should retrain your facial recognition with your mask on.

 

[gamerEMdoc]

Apple really needs to find a solution to this. Maybe allow you to save two facial profiles, one with mask one with mask off. This is horribly inconvenient.

 

[GeneralVeers]

I have the same problem with sunglasses. Surprised they can't solve this huge world problem.