According to this:
http://abclocal.go.com/wabc/story?section=news/local&id=7184215
#1)
They both are dispatchers (although currently "certified" emergency medical technicians) and union rules prevent them from responding to medical emergencies.
#2)One of them did indeed call for an ambulance right away.
#3)Had no gear at all, but didn't even take a look at the patient.
This is a tough one, whether there is a 'duty to act' or not. Frankly if it was me I'd like to think that I would've at least done a quick assesment on the pt. However, if I had been told not to respond to an emergency and the initial communication is poor ("Janie is up to her usual act agian") I can't say what I would do. But lets be honest, what are you going to do with zero equipment anyhow? The article goes on to say that the AG is considering if criminal charges are necessary, if the above is true I can't see what they'd be charged with.