- Joined
- Mar 24, 2010
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You must definitely live in an area in which people have the technology skills, reading skills and money to do that. Some of my patients don't even have phones. I'll often have patients sign up for the portal on our desk top while I'm putting in orders or filling out something and the ability of many of them to read and get through the instructions is often low. For those that are signed up on the portal I'd say about half the messages I send end up going unread.
I love my patients and the work that I do but for the person who asked about how we do it, it's not always a simple we can just send them everything through a portal and never call them to follow up or discuss issues. I don't mind calling patients and working on paperwork. Often times the expense to take public transportation to get to us is a burden or if they have childcare issues. I'd rather not make them drag 3 kids in to the office if I can just fill the paperwork out when their company faxes it to me.
Just wanted to point that out in case someone reading does work with a population similar to mine.
Nope, rural and underserved. But these days, basically everyone has a smartphone.
But even in the worst areas, illiteracy is still not that common.
For those rare few who don’t have access to get on the portal; that’s when I write a note and have staff call the patient.