I've been volunteering at a neurology clinic for 2 years as a medical assistant. I'm using a specific example from this experience. The neurologist is extremely busy and usually schedules 20-30 patients in a 3.5 hour time span; this results in patient interactions that are very short and to the point ("Do you need a medication refill? Ok, sounds good. See me back in 2 weeks [leaves]). Many of these patients also need someone to talk to about what's going on in their life, or the struggles with their condition (patient population is very low SES). Many times, I'll take an extra 5-10 minutes to listen to them vent and empathize while the doctor takes care of paperwork.
Writing about this in my PS necessitates talking about the neurologist's bad bedside manner (which has benefits, insofar that more patients can be seen and served - I understand this and will include it). But I'm not sure if this would reflect negatively on me for discussing this about a mentor and teacher.
The person in question will not be reading my personal statement btw.
