Medical Customer Care Specialist with German and English

[Lidiia Conduent Recruit]

Hello,

Conduent company is hiring in the Netherlands. Are you looking for a job? Would you like to work from home?

Medical Customer Care Specialist - a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding products and services.
This is a work-from-home position in Netherlands.
The Medical Services Specialist utilizes his/her healthcare experience and product/disease state training to effectively and consistently communicate specific product and/or disease state information via telephone, e-mail and written communication. The variety of subjects handled is extensive (e.g., product information, pricing, patient education materials, product quality complaints, adverse experiences and more).
This Agent utilizes excellent communication and organizational skills while working independently in a call center environment. They must be able to build rapport with customers, both internal and external, establishing and maintaining customer relationships, while responding to customers’ inquiries.
Additionally, the Medical Services Specialist may contribute to outbound initiatives, making contact with customers to deliver specific product messages.

Responsibilities:

• Manage all customer inquiries to successful resolution
• Provide product and disease state information covering both on and off label information within the guidelines of Standard Responses
• Provide world-class customer service and immediate resolution to inquiries at the point of customer contact
• Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service.
• Evaluate and escalate calls as appropriate
• Respond to non-phone customer inquiries (e.g., e-mail, fax)
• Comply with all industry regulations including adverse event and product quality processes
• Manage all assigned project work in a timely manner
• Maintain up-to-date knowledge of product, medical, disease and industry information
• Obtain pertinent customer information and record customer interactions in appropriate systems
• Communicate customer calls, issues, trends, programs and solutions
• Interact with team members to manage a broad number of products, medical and business issues and share best practices

Start Date: October 25th, 2021

REQUIREMENTS​

• 3 years of experience in Life Science.

We are looking for Pharmacists or persons holding a certificate testifying to a successfully completed course of university studies in:

1. Pharmacy, or
2. Chemistry, or
3. Biology, or
4. Human or Veterinary medicine

and the corresponding passed examination.

• Previous experience in a call center environment preferred
• Required fluent in both English and German (able to read, write and speak both languages)
• Experience providing medical information and customer service to healthcare professionals over the phone strongly preferred
• Demonstrated competency using information technology, PCs and databases
• Excellent verbal, telephone communication and written skills required
• Ability to multitask

Education:
Life Science Degree and Certification required (Pharmacy, Chemistry, Biology or Human/Veterinary Medicine)

OFFER​

• Salary monthly - €3,104.00 monthly gross
• Work-from-home position
• Training provided
• Full-time contract
• All the necessary equipment provided
• Benefits from the company
• Stable position and interesting tasks
• Friendly multinational Team

We look forward for your CV! Do not hesitate to apply right away.

Best regards, Conduent Recruitment team
+420 777 488 375
[email protected]
[email protected]

---

Members don't see this ad.