To be fair, they have every right to be annoyed at the ED resident who just started his shift and is calling in a consult without having even seen the patient (this happens daily at most academic EDs, admit it).
Honestly, I am always surprised when this is brought up by a surgery resident. They are generally very smart folks, so their apparent inability to understand why this happens is baffling.
Consider this: a colleague who is finishing his shift saw a patient shortly before the end of his shift. He examined the patient and suspected appendicitis. Ordered labs, made the patient NPO, ordered a CT scan. I am taking sign out on the patient, I've heard the story and know that this is more likely than not an appendicitis. I know I am waiting for a CT scan. My colleague goes home, I start seeing patients who have not been seen yet, especially as I keep having some sickies rolling in and all the patients from the previous shift are well tucked in (either admitted or awaiting a key test which will determine their disposition). At this point I have not had a chance to re-examine every patient yet because the ER is pretty busy with new, sick patients. As this is happening, I see the CT come back with clear appendicitis. Now, I ask you this, what do you think I should do?
a) Wait till I have a moment to come back an re-examine the patient I have not yet seen, update them on the results, and then call the surgeon
b) Call the surgeon now
Obviously option a) would be preferable. However, depending on how busy the ER is, how sick the new patients are, etc, I may simply not have the chance to do that until a bit later. Why would I delay the definitive treatment in the meanwhile? Especially if I know all the key info (basic story, WBC, CT, NPO)? To me, the answer is obviously b) in this situation. I think the answer is b) to most ER docs. I think the answer is obviously b) to most other docs. I think the answer is obviously b) to my grand mother. Why then, do some surgery residents say what you said above then? Is it not understanding that the above situation is an everyday occurrence? But you've seen how the ER works. Or do you guys really think that option a) is always the right answer? In which case, please explain why, and how do you see the cost/benefit trade off of the delay in definitive treatment.
I hope this doesn't come off as I am attacking you, honestly want to get some more perspectives on this.