Hello SDN'ers!
I am an administrator for COMQUEST who was directed to this page today by one of our new customers. I have made sure that it is OK with SDN administration to address any concerns on their forums prior to posting here. First, I would like to explain that we had originally made arrangements with SDN so that they would place our banner on their forums starting August 1. After realizing that we are delayed in our server and software upgrade, we let them know that we will need some extra time to work out some bugs. Unfortunately, something slipped through the cracks and our banner was placed on August 1 per the contract date, which brings us here... rest assured though, we are on our way to implementing all of the feedback and advice received by our customers in addition to the bugs that we discovered.
Regarding server time: We are currently testing multiple servers to ensure that questions and answer choices are loaded quickly. The current server has too much variation ranging from very slow to lightning fast. We will be deciding on the best server for this case in approximately ten days.
Regarding timing out or losing internet service while taking an exam: The system times out or logs out after 60 minutes of idle time or if an account is logged on simultaneously from different locations. The current software that is being worked on will save the test if any of these issues occur. You will then be able to resume the next time you log-on. This is being worked on currently and will be available shortly.
Regarding unused questions: This bug was already reproduced by our technical support team and is currently being worked on.
Creating an exam: In some instances, the # of questions per exam must be changed to load up an exam. This is due to the cases at the end of the test that are made to coincide with the COMLEX. This is currently being worked on.
We have a comment button on the bottom of each question that our customers may also use to alert us regarding a possible problem. While we have received excellent feedback from our customers regarding our questions, we anticipate a very small number of questions that require correction and are actively going through the latest batch of questions.
In the meantime, the subscription gives you full access to our questions and explanations with the above considerations. The points that customers have mentioned here are all being ironed out and we hope to be at full capacity within a few weeks. We will update each point as it becomes ready. If you have further questions, the quickest way to reach us is by contacting us through our website's contact page.
We wish you good health and success on the COMLEX.
Thank you!
COMQUEST Osteopathic Specialists