Rite Aid CBT Computer Based Training showed me once in the past some concept like this:
Day 1 of billing, we get paid and we have legal contract that if patient does not pickup in 15 days, we reverse payment.
Policy is: Computer prints every morning showing list of scripts done for 13 days already.
We have seen many stores forget to delete on day number 13 and therefore the report of next morning shows scripts done for 13 days and 14 days. We then have this chance to delete. (We understand mistakes happen or power outage, tornado, fires, flood happened, then we have this chance to try to delete.)
District emails to pharmacists shows stores that have scripts done 15 days or more already. This give us clues that we are legally okay with scripts waiting 14 days but we will be in trouble for scripts waiting 15 days.
Please correct me if I am wrong because I don't have the clear memory of that training.
By day 14, or by day 7 for new scripts that are NOT new maintenance meds to the patient (day 7 go backs: acute med, cashed out, ridiculous copays, etc.)
I was at a cvs once that never cared about will call. When a waiting bin got too full they would dig for old prescriptions to take out and delete to make room for the new ones.
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